Delivery & Payment Terms

Delivery Policy

Vista Fusion | Precision Metal Fabrication

At Vista Fusion, we take great care to ensure that your custom-made products arrive safely and on time. While our fabricated items are built to last, we understand that coatings and finishes can be susceptible during transportation — especially powder coating. That’s why we’ve outlined our delivery terms clearly, so you know what to expect and how to act in case of issues.

1. Where We Deliver

• We offer domestic and international delivery based on the project size and agreement at the time of order.
• Deliveries outside of Kosovo, including non-EU countries, may be subject to additional customs or shipping charges.
• For business addresses, goods will be delivered as per customer instructions. Packaging and pallets will not be collected.

2. Delivery Charges

• Delivery costs are quoted separately based on volume, weight, and destination.
• Transport is handled through trusted third-party carriers. We are responsible for transport damage only if damage is properly documented upon delivery.
• All shipping fees must be agreed upon before production begins.

3. Delivery Conditions

• It is the customer’s responsibility to provide accurate delivery details and to be present to receive the shipment.
• Offloading is not included in the delivery unless otherwise agreed.
• If delivery fails due to incorrect information or no one being available at the site, the goods will be returned to the depot and redelivery costs will apply.
• For palletized deliveries, the customer must unload and dispose of pallets and packaging.

4. Delivery Times

• Each project is unique, and delivery times are provided at the point of order based on production schedule and complexity.
• Standard lead time is typically 2–6 weeks, depending on scope and materials.
• Delivery is made during working days and does not include weekends or holidays unless otherwise arranged.
• We reserve the right to part-ship your order if necessary for timing or logistical reasons.

5. Damaged or Lost Goods

• Upon delivery, it is critical to inspect the goods immediately.
• Any visible damage must be noted on the delivery documents before signing. Do not sign as “clean” if there is visible damage.
• Please notify Vista Fusion within 48 hours of receiving damaged goods by email or phone. Include clear photos of the damage to support the claim.
• Claims made after this period or without documentation may not be accepted.
• Vista Fusion cannot be held responsible for damages once goods are moved to another location or jobsite beyond the original delivery address.

Still have questions?

Check our FAQ section or contact us directly for clarity before placing an order. We’re here to ensure your experience is transparent, professional, and worry-free.